Frequently Asked Questions

Are your products really handmade?

Yes. Every felt piece is hand-rolled, needle-felted, or hand-stitched by artisans in Nepal using natural wool. Small variations in color and size are part of the handmade charm.

How long does shipping take?

It depends on your destination. International orders typically arrive within 7–20 business days after dispatch. You'll receive tracking once your order ships. See our shipping page for details.

Do you accept wholesale orders?

Yes — apply on our Wholesale page. Approved partners receive dedicated pricing and MOQ guidance. For sample lead times, allow 1–2 business days; full orders range from 7–20 business days depending on quantity.

Can I request custom colors or sizes?

Most products support custom orders. Use the B2B inquiry form on any product page, or contact us directly.

Can I visit your workshop?

Absolutely — see our Visit Factory page for hours and details.